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Title
Text copied to clipboard!Sales Support Manager
Description
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We are looking for a Sales Support Manager. This position plays a critical role in enhancing the effectiveness of our sales team and ensuring customer satisfaction. By providing support at every stage of the sales process, the Sales Support Manager contributes to achieving sales targets. They coordinate the implementation of sales strategies, analyze sales data, and strengthen internal communication within the team. Additionally, they manage customer requests, oversee the quality of after-sales services, and identify training needs for the sales team. This role ensures that sales operations are conducted efficiently and effectively to meet the company's growth objectives. A good Sales Support Manager should possess strong leadership skills, have developed analytical thinking abilities, and work with a customer-focused approach. They should also be team-oriented, have high communication skills, and strong problem-solving capabilities. The Sales Support Manager plans strategically and monitors implementations to increase the company's sales success. This position acts as a bridge between sales and marketing departments and manages continuous improvement processes to enhance overall sales performance.
Responsibilities
Text copied to clipboard!- Support and coordinate sales processes
- Monitor and report sales team performance
- Manage and resolve customer requests
- Oversee the quality of after-sales services
- Ensure implementation of sales strategies
- Identify and organize training needs for the sales team
- Analyze sales data and propose improvements
- Strengthen internal communication and increase motivation
- Strategically plan to achieve sales targets
- Coordinate between sales and marketing departments
Requirements
Text copied to clipboard!- Bachelor's or master's degree in a relevant field
- At least 5 years of experience in sales and sales support
- Leadership and team management skills
- Analytical thinking and problem-solving ability
- Good communication and negotiation skills
- Customer-oriented work approach
- Proficiency in MS Office programs
- Experience using sales CRM systems
- Planning and organizational skills
- Ability to adapt to flexible working hours
Potential interview questions
Text copied to clipboard!- What is your greatest achievement as a Sales Support Manager?
- How do you motivate the sales team?
- How do you handle a difficult customer?
- What do you pay attention to when analyzing sales data?
- What do you do to strengthen internal communication?
- What strategies do you use to achieve sales targets?
- How do you oversee the quality of after-sales services?
- What challenges have you faced in sales support processes?
- How would you describe your leadership style?
- How do you ensure coordination between sales and marketing departments?
